FCA Consumer Duty.
The FCA Consumer Duty requires UK financial firms to deliver good outcomes for retail customers across four areas: products and services, price and value, consumer understanding, and consumer support.
Maximum penalty
FCA enforcement (unlimited)
Source: FCA PRIN 2A
Key requirements
Good outcomes for retail customers
Fair value assessments
Clear consumer communications
Accessible consumer support
+2 more requirements in the complete guide.
Get the full UK FCA CD compliance guide →Enforcement examples
Application from July 2023
FCA conducting multi-firm reviews; first enforcement actions expected 2025
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2023
How Tessera automates UK FCA CD compliance
Fair value assessment documentation
Consumer outcome monitoring
Product governance compliance tracking
Consumer communications clarity scoring
UK FCA CD compliance checklist
Essential steps to achieve and maintain UK FCA CD compliance.
Conduct fair value assessments for all products
Implement consumer outcome monitoring
Ensure clear and timely consumer communications
+1 more steps in the full checklist.
Get your complete UK FCA CD compliance checklist - free →Industries affected
Calculate your UK FCA CD exposure.
See exactly how UK FCA CD penalties apply to your revenue and industry profile.